We are happy to help you resolve any issue you may be experiencing. Feel free to reach out using one of the methods below, or fill out our contact form and we will respond promptly.

Make sure to review the FAQ section below as your question might have already been addressed.

Phone: 806-792-5086
Fax: 806-792-7069

Standards Design Group, Inc.
8212 Ithaca, Suite E, Office A
Lubbock, TX 79423-5086

Office Hours:
8 am to 5 pm (CST) Monday - Friday

FAQS

I installed the Network version of the software on my server, but my users receive a read/write file to server error.

Under Advanced Sharing for the network installation folder of your purchased software, change the permissions for everyone from Read only to Full Control, Change and Read. Note that you may have to log off and log back on your users for the new permissions to take effect.

I installed the Network version of the software on my server, but my users receive an "Unable to locate license file" error.

The client computers are not correctly referencing the installation folder of your purchased software on the server. To remedy this, do the following on client computers:

  1. Click the Start button, and in the search bar, type regedit. Doing so, will start the registry editor.
  2. Open the HKEY_LOCAL_MACHINE registry hive.
  3. Open the SOFTWARE/WOW6432Node.
  4. Under the Standards Design Group, Inc node, open the key of your purchased software (e.g. if you purchased Wind Loads on Structures 2019, the key will be Wind Loads on Structures 2019) and modify the ServerPath value to the full path of the network installation folder in the server.

I purchased your software, but when I try to install it on my machine, I receive the error that my operating system is not adequate for running on my machine.

Most of our products are developed with .NET Framework 4.7.2. Chances are that your operating system does not support this framework. To verify, check out the System Requirements found in the product page of your purchased software.